Returns Policy
Before You Start
You can manage all returns directly through our self-service Return Portal.
Satisfaction Guarantee
Go to Return PortalAt Pet Circle, we understand the importance of ensuring your pet loves their food. That's why we offer a 100% Satisfaction Guarantee on all food and treat products purchased from us. This is a voluntary guarantee and applies in addition to your rights under the Australian Consumer Law.
- Applies to all food and treats (not flea, tick, or worming treatments)
- Claims must be made within 30 days of purchase
- You may need to explain your pet's reaction or concerns
- We may share your feedback with suppliers to improve products
- We reserve the right to decline claims if policy is misused
Change of Mind Returns
Go to Return PortalNo longer want the item you purchased from us? We accept change of mind returns for up to 30 days from purchase, provided the goods are unopened and in original condition (including packaging). This applies in addition to your rights under the Australian Consumer Law.
- Item must be within 30 days of purchase
- Item must be in unopened & original packaging
Damaged, Faulty or Incorrect Items
Go to Return PortalIf you receive a damaged, faulty or incorrect item, please lodge a return through our returns portal as soon as possible and our Customer Service team will work with you to resolve the issue.
- For a major failure, you may choose a refund or replacement.
- For a minor failure, we will resolve the issue within a reasonable time, which may include a replacement or refund.
- Where we offer a refund, you may also choose to receive store credit instead, if you prefer.
If you have received a damaged, faulty or incorrect shipment or product, simply lodge the details in our returns portal and our team will follow up to sort it out.
A failure is major if the product is unsafe, significantly different from its description, substantially unfit for purpose, or cannot be fixed within a reasonable time. You may also be entitled to compensation for any reasonably foreseeable loss or damage.
