Auto Delivery Terms
Pet Circle offers an Auto Delivery (AD) service that allows customers to schedule recurring orders of eligible products (such as food, treats, flea and worming products, and more) to be delivered at regular intervals - from every 2 weeks to every 26 weeks.
By setting up an Auto Delivery order, you agree to the following terms and conditions, which reflect the steps you’ll experience throughout the Auto Delivery process.
1. Setting Up Auto Delivery
When you select Auto Delivery for an eligible product (AD Product), you will be asked to:
- choose a delivery frequency (from every 2 to 26 weeks); and
- pay for the first order of your AD Product.
2. Auto Delivery Discount
Most products eligible for Auto Delivery receive an ongoing Auto Delivery discount (AD Discount).
- The AD Discount is a percentage off the “Once Only” price listed on our website at the time you receive your Reminder Email (see section 3).
- The AD Discount is not a fixed price - the amount you pay may vary with each order depending on current pricing and promotions.
Important: Auto Delivery does not lock in or guarantee a specific price for future orders. But don’t worry - we will always notify you of the confirmed price before charging you. Cancelling or making changes is easy too - more on that below!
3. Price Lock-in and Reminder Email
Seven (7) days before the scheduled delivery date for your AD Product, we will send you a Reminder Email confirming:
- the price for your upcoming AD Order (which may be higher or lower than previous orders); and
- the date your AD order is scheduled to be processed.
At this point, the price is locked in for that delivery. You can cancel, pause, reschedule, or make changes up until the processing date but any changes you make to your AD order may impact the final price.
4. Order Processing and Payment
On your scheduled processing date, we will:
- attempt to charge your default payment method;
- process your order and initiate shipment; and
- email you with the estimated shipping date range.
If the payment fails or products are unavailable, we’ll notify you with options to update or revise your order.
5. Product Availability
Auto Delivery is only available on selected products. We may remove products from Auto Delivery due to:
- stock unavailability;
- supplier issues; or
- product discontinuation.
If an AD Product becomes unavailable, we will let you know
Important: Of course, we will not charge you for any AD Product that is unavailable. Also, while we may make substitution recommendations, you will have full control over whether you wish to place an order for the recommended substitute product.
6. Managing Your Auto Delivery
You are not locked into any contract. You may:
- pause;
- cancel; or
- reschedule,
your Auto Delivery at any time through the ‘Auto Delivery’ tab in your Pet Circle account. Changes must be made before the processing date.
If your AD order has already been processed and shipped, our Returns Policy applies.
7. Multiple Auto Deliveries
You can create multiple Auto Delivery orders with different schedules. Each will appear as a separate Delivery Group in your account.
8. Your Account View
If you view your account at any time before the 7-day Reminder Email, the price displayed in your account for your AD Product will be the price you would pay if your AD order was processed on that day.
Fluctuations may occur due to promotions, pricing updates, or supplier adjustments. This means the price may increase or decrease before your AD Order is processed.
As described in section 2, your AD Discount continues to apply to the “Once Only” price at the time of processing.
Put simply... Auto Delivery means your pet’s essentials show up on your schedule, with automatic discounts on most AD eligible products, and total flexibility. You’re in control, always. Just make changes before your order is processed, and we’ll take care of the rest.
