Our Story
Our Journey
Why Work with us
Because Pets Deserve the world! Join our pack on an exciting journey to revolutionise the pet industry. Here's what you can expect:
Growth Unleashed
We're growing faster than a puppy chasing its tail, and we want you to grow with us! Embrace exciting challenges, contribute to innovative solutions, and help us become the ultimate pet destination - with a culture that champions continuous learning and career development.
Pet Better Pioneers
We're not just another pet store – we're passionate about delivering amazing experiences for our customers, both two-legged and four-legged (or even with fins). We put the customer at the heart of everything we do, from curating the best products to providing expert pet support.
Flexible Working
Work-life balance? We get it. With our hybrid working arrangements, you get the perfect blend of flexibility, collaboration, and continuous learning. We prioritize connection, so you can engage both remotely and in person. Working arrangements vary depending on the role.
Juicy Perks
We offer amazing perks, including in-house veterinary advice, employee discounts, a Shoutouts Program, product sample giveaways, PAWrental leave for your furry family members, access to an Employee Assistance Program, a Remote Working Policy, an Annual Recharge Day, and more!
Our Teams
"Ideas move fast and the impact is visible. I’ve been able to shape real outcomes across teams, always with pets at the centre. That sense of ownership makes every day feel worthwhile."
"Challenges are welcomed, ideas are heard, and vets are deeply involved in decision-making. It’s a place where passionate people collaborate to truly put pets first—and that shared purpose makes every day meaningful."
"I started in the warehouse in 2016 and now lead as a Senior Product Manager. The journey’s been shaped by trust, support, and a culture that backs you to grow wherever your strengths take you."
"From day one, I’ve been encouraged to step outside my comfort zone. Mentorship, trust, and new challenges have helped me grow my confidence and stretch my skills in ways I never expected."
"Working alongside fellow pet lovers in an inclusive environment has been so fulfilling. I’ve always felt valued and supported, no matter my cultural background or experience."
"Moving countries for the role felt like a risk, but I was immediately welcomed into a supportive, collaborative team. The learning opportunities and knowledge-sharing here are next-level."
"It’s rare to find a team so aligned on purpose. The passion for pets cuts across every team and function, and the collaboration—especially across time zones—is something I’m constantly impressed by."
"One of my proudest moments was leading a cross-team initiative that directly improved the customer experience. The trust to own meaningful work from early on really accelerated my growth."
"Reinvention is part of the everyday. Collaboration is natural, learning is constant, and the fast pace means there’s always something new to solve. It’s dynamic, energising, and rewarding."
"Being part of the team that rebuilt our site from the ground up was incredibly rewarding. It pushed my skills, broadened my exposure, and reminded me why this work matters."
How we Hire: No Tricks, Just Treats
We believe in creating an inclusive and welcoming interview experience for all candidates. We're all about equal opportunities and are committed to removing bias and discrimination from our hiring process. Our diverse interview panels are genuinely interested in getting to know you beyond your resume – we want to hear about your passions, your love for pets, and what makes you unique. Don't worry if you don't tick every box on the job description; your enthusiasm and potential could be the perfect fit. Need some adjustments during the interview process? Just let us know! We're happy to accommodate.
Got your tail wagging? Join us on our mission to Pet Better.
