Pet Circle offers an Auto Delivery (AD) service that allows customers to schedule recurring orders of eligible products (such as food, treats, flea and worming products, and more) to be delivered at regular intervals - from every 2 weeks to every 26 weeks.
By setting up an Auto Delivery order, you agree to the following terms and conditions, which reflect the steps you’ll experience throughout the Auto Delivery process.
When you select Auto Delivery for an eligible product (AD Product), you will be asked to:
Most products eligible for Auto Delivery receive an ongoing Auto Delivery discount (AD Discount).
Important: Auto Delivery does not lock in or guarantee a specific price for future orders. But don’t worry - we will always notify you of the confirmed price before charging you. Cancelling or making changes is easy too - more on that below!
Seven (7) days before the scheduled delivery date for your AD Product, we will send you a Reminder Email confirming:
At this point, the price is locked in for that delivery. You can cancel, pause, reschedule, or make changes up until the processing date but any changes you make to your AD order may impact the final price.
On your scheduled processing date, we will:
If the payment fails or products are unavailable, we’ll notify you with options to update or revise your order.
Auto Delivery is only available on selected products. We may remove products from Auto Delivery due to:
If an AD Product becomes unavailable, we will let you know
Important: Of course, we will not charge you for any AD Product that is unavailable. Also, while we may make substitution recommendations, you will have full control over whether you wish to place an order for the recommended substitute product.
You are not locked into any contract. You may:
your Auto Delivery at any time through the ‘Auto Delivery’ tab in your Pet Circle account. Changes must be made before the processing date.
If your AD order has already been processed and shipped, our Returns Policy applies.
You can create multiple Auto Delivery orders with different schedules. Each will appear as a separate Delivery Group in your account.
If you view your account at any time before the 7-day Reminder Email, the price displayed in your account for your AD Product will be the price you would pay if your AD order was processed on that day.
Fluctuations may occur due to promotions, pricing updates, or supplier adjustments. This means the price may increase or decrease before your AD Order is processed.
As described in section 2, your AD Discount continues to apply to the “Once Only” price at the time of processing.
Put simply... Auto Delivery means your pet’s essentials show up on your schedule, with automatic discounts on most AD eligible products, and total flexibility. You’re in control, always. Just make changes before your order is processed, and we’ll take care of the rest.