At Pet Circle, we want your experience with us to be a pleasant one - which is why we've made our returns policy as simple as possible. And if for some reason things don't go quite to plan, we have a dedicated customer service team to make everything right again!

Before you read on, we recommend you hop on over to our Frequently Asked Questions - your question may have been answered over there.

Please note: We cannot process a return unless you have first contacted a Pet Circle representative. If a product is being returned to Pet Circle, this will be returned via Australia Post.

Change of Mind Returns

We accept change of mind returns for up to 30 days from purchase, provided the goods are unopened and in original condition (including packaging). For these purchases you can return your order for exchange or store credit.

The customer is responsible for the cost of an item's return, unless there was an error on our behalf. Due to the nature of couriers, it may cost more to send an item back to us than us shipping it out to you.

We cannot accept change of mind exchanges or store credit for change of mind on food, treats or any edible items that are opened due to strict health policies. Please make your selections carefully, and double check your order before submitting.

Damaged, Faulty or Incorrect Items

If you received a damaged, faulty or incorrect shipment or product, please reach out to our Customer Service team as soon as possible via the live chat widget and we will work with you to resolve the issue.

You can return your order for a refund if the item is faulty, not fit for the intended purpose or not as pictured on the website.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you require further information about our refunds policy please see our Terms of Use.